ORDER STATUS

Domestic Shipping Rates and Transit Time

Please double-check your shipping address for accuracy.

Classyperfumes.com offers Free Standard Ground shipping on all merchandise orders $100 and over

Returns/Exchanges Policies* :

• All items must be returned within 14 days of receipt
• All items must be unopened, unused and in the original packaging
• An RMA number must be requested from customer service and included with the returned package (packages without an RMA number will be returned to the sender; please see “How do I return a package?”)

Please note that a 15% restocking fee and S&H will be assessed to all returned products, unless the return is because of company error. Please be advised that fashion accessories, skin care, hair care and makeup products are non-returnable.

• Original Orders Over $100: Merchandise returned in full or partial will be assessed a $5.95 shipping charge, unless the total cost of non-returned items remains over $100.
• Discounts/Coupons: The amount refunded for returned items exclude discounts/coupons.
• Damaged/Wrong Shipment: Please call us at 1.888.844.7730 within 48 hours of receipt to submit a claim.
• Cancelled Orders: Eligible for full refund, including S&H, if cancelled prior to shipping.
• Refused Items:  A 15% restocking fee and S&H will be assessed accordingly.
• Returned to Sender: A $5.95 S&H fee will be assessed unless it was the result of our carrier's error.
• Missed Scheduled Delivery: A $5.95 redelivery fee may apply if reshipping is requested.
• International Package Returns: A 15% restocking fee and any additional S&H will be assessed accordingly.
• Dangerous Goods: Certain items including fragrances, aerosols, and nail polish are considered as dangerous goods by the US Department of Transportation (DOT).  We use Standard Ground (surface) delivery method for these products.  You are advised not to re-mail the contents of the parcel via the Postal Service under US DOT-SP 9275 regulations.  Flammable substances contained in these packages may be mailed only by consumers (the addressee) via surface transportation in accordance with 10.13.  Full responsibility rests with the mailer to comply with all postal non-postal statutes and regulations regarding mail.  Information regarding postal statutes, regulations, and mailing requirements is available from you local Postmaster and at the Postal Service's mailing standards web site at pe.usps.com

How to Return Items

Contact our customer service to receive an authorization number for the items you wish to return. Please note that we cannot issue a refund for items returned without an authorization number. Follow the instructions located on the back of your invoice to ship back the merchandise.

If you have any questions about returning merchandise, please e-mail us at: returns@classyperfumes.com or call us at: 1.888.844.7730 or Monday-Saturday 9:30 a.m. to 6:00 p.m. PST.

Include the packing slip and write the authorization number with your return, and wrap the package securely. For your protection, we recommend that you use Insured UPS or Insured US Postal when returning goods. Send the package to the following address:

Classyperfumes.com
16130 Gothard St.
Huntington Beach, CA 92647 

We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error.


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Special Orders, Back Orders & Out of Stock

Special Orders

We often carry special or limited items that may not be listed on our website. Please let us know if you are looking for a special item and we will arrange to order or search for the item. Just send us an email to info@classyperfumes.com or call us at 888.844.7730 or 714.698.0820 to request a special order. 

Back Orders & Out of Stock

We try our best to keep all items in stock, but in the event an item you request is back ordered or out of stock, we will send you an email or contact you. We will inform you when we expect to receive our restock of the item or we may offer you the item in a different size or package. You can decide to either have us ship it to you, or you will have the opportunity to change or cancel your order. 

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Frequently Asked Questions

Is it safe to order online?

All credible sources, magazines and newspapers agree that online ordering is actually more secure than ordering over the telephone or by mail. We use the latest industry standards for secure online credit card transactions. Always make sure that you are typing your credit card information you’re your browser is in “secure mode” (information encrypted). You can see this by the keylock (secure symbol) at the bottom right hand corner of your browser. Another secure mode is having an “s” appear in the URL (i.e. https://...) instead of http://...

You are advised to properly destroy any receipt that has your credit card information to keep would be thieves away. Never send your credit card information via the email. 

I just placed my order and I did not receive an email order confirmation 

When you submit an order online, you will be given an order confirmation number and a summary of your order. Your order has successfully been placed and we will send you an email to confirm the shipping of your order within 24-48 hours during normal business days. If you do not receive an email confirmation within this time period, please email us with your order number and we will promptly respond to your request.

When do you charge my credit card?

When an order is placed, we will attempt to obtain an authorization for the order amount. An authorization will check to see if the credit card is valid and may reserve the funds. It is not the same as 'charging' your card. The order amount is reserved for up to 30 days. We utilize Address Verification Service to verify billing your credit card billing information. If the bank needs more info, we will send you an email message, or if necessary contact you by telephone. Your card is charged when the package is shipped.

How do I receive Coupons?

We may on occasion offer promotional coupons or specials. Subscribe to our social events at socialevents@classyperfumes.com to be notified of specials.

What are Testers or Unboxed items?

Testers are manufactured bottles of the exact fragrance sold at a fraction of the retail price. Fragrance companies want to promote their products and will manufacture Tester bottles to help increase the sale of the fragrance. We buy Tester bottles new in bulk quantity at super discounted prices and pass the savings on to you. Tester packaging may vary depending on the manufacturers’ preferences. Some testers may come packaged in a plain white or brown box and with or without a cap. Some bottles may have “Tester or Demonstration” written on the bottle. These will in no way affects the overall quality of the fragrance as testers have the same composition as the regular packaged item. Buying a tester is a great way to enjoy the same exact fragrance at a great price you will love!

I ordered the wrong item and I want to return / exchange it. What do I do?

You may return the item within 14 days after you received the product. Contact us by email or by telephone: (714) 698-0824. Please do not open the item. It must be in resalable condition in order to receive a full refund less shipping. Securely repack and ship the item back to us via UPS or USPS. Write down your order number and tell us what if you want to exchange the item for something else or receive a credit. When we get your package, we will credit your credit card for items returned. We can not refund shipping / handling charges.


You shipped me the wrong item. What do I do?

If we made a mistake on your order, please contact us by email or by telephone: (714) 698-0820. We will pay for your shipping cost (via UPS Ground or USPS Postal Mail) to ship the item back to us. We will ship the correct item to you. 

Do you ship to Canada?

Yes, we do. We can ship via USPS Postal Service. Customs duties and taxes will be collected at the time of delivery. Shipping rates and transit time are as follows: Canadian Residents (7-10 Business Days) - $9.95 + 0.95 each add'l item

Do you ship to countries other than US and Canada?

Yes, we do. We can ship to international destinations via USPS Postal Service. This includes APO/FPO addresses. Customs duties and taxes will be collected at the time of delivery. Shipping rates and transit time are as follows:

International Standard (2-4 Weeks) - $17.95 + $2.50 each add'l item

International Express (7 - 10 Business Days) - $35.95 + $2.50 each add'l item

AE, APO, PR - (7-10 Business Days) AE, APO, PR - $9.95 + $1.99 per add'l item